Partnership in Service and Support
From the mailing technology leader
At Kern we believe customer service is a key factor that you, our customer, identifies as a reason for selecting your supplier of both equipment and on going maintenance. We've got a team of highly trained engineers supporting our customers. From 4 hour response, ad hoc call outs to around the clock on-site cover delivering exactly the service level you need and can afford - with no hidden extras.
- Service contracts from single shift to 7 x 24 x 365
- Field based or site supported or a mixture to suit you
- Preventative Maintenance at a time convenient to you
- 7 x 24 x 365 Technical Support and Spare parts provision
- Service contracts that have absolutely no hidden charges.
- Customer Portal for field supported customers to view and analyse call data from our Service Management System
- Regular review meetings.
- Continuous Improvement Programmes
Kern is very proud of its delivery of service and the performance of the equipment we maintain. We do not believe we can just say “yes” to all maintenance opportunities presented to us. Each case is looked at on an individual basis and we are always happy to discuss with customers the exact requirements to reach an informed decision quickly for the benefit of both Kern and client.
To find out more about how we can cost-effectively partner you in service and support, contact us on 0845 680 60 60.
For more information about Kern Spares, call us on 01489 553400
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The service team is exceptional and has never let us down, it’s been a pleasure working with Kern to date; their staff are passionate about the company and are expert in their products.Dean Ashby, Customer Fulfilment Centre Manager at Coventry Building Societ
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