Training

We offer a completely dedicated training suite at our Head Office in Fareham, which is equipped with state of the art training aids and materials. By attending this facility for training, customers reduce distractions, and eliminate the need for machinery downtime at their own premises.

Out-of-hours Training

We are also able to provide training on customer sites, and offer the greatest flexibility for customers where there is a need to undertake training at weekends or in the evenings.

Telephone Support

Telephone support is available to discuss your specific training needs both before and after the course.

Future Training Needs

We are also happy to offer a training planning service, to ensure that all our training can be monitored through customers’ own performance review systems.

Expert Training Team

Our trainers are experts in the field of Kern and Third-Party mailroom products. They are experienced in all areas of training strategy, and are committed to understanding customers’ own corporate objectives, their company cultures, and specific requirements.

Training

We have developed a unique training service, focusing on specific customer requirements. Kern Operator Courses are available at Basic, Key and Senior levels, and each course is custom-written depending on the exact configuration of the customer's machine. This means that the training is more time- and cost-efficient, and the operators receive specific training on the modules they are using on a regular basis. Delegates are also provided with a training manual, specifically constructed around the configuration of their machine. We can also write bespoke courses to meet specific customer training requirements if requested.

Evaluation

All delegates are fully evaluated by the Trainer, through continuous assessment throughout the course and a written test comprising machine knowledge and vital Health & Safety. Customers also receive a course report that details each attendee's results, the Trainer's opinions on their performance throughout the course and the Trainer's recommendations for their future development.

Custom-written Courses

Kern embraces continuous improvement and welcomes customer opinion, and we have reviewed and improved our courses to meet specific customer needs. The training provided is time and cost efficient, with the operators receiving specific instruction on the modules they are using on a regular basis. Delegates are also provided with a practical course manual specifically constructed around the configuration of their machine.

Kern’s Training Department can provide the following operator courses:

Basic Operator

This course can be run for up to four operators at a time.  No previous experience with the machine is necessary, as the trainer will start with the basics and move onto the more detailed aspects of the machine.  If operators have some knowledge of the machine, then the basics can be reviewed fairly quickly and more emphasis can be put on the practical sections of the course, fault finding, and questions and answers.  Safe working practices and best practices for increased machine performance are emphasised throughout the course.  Each attendee receives a Basic Operator Training manual and has to complete Health & Safety and Machine test papers at the end of the course.  All attendees receive a pass or fail grade.

Key Operator

This course is run for up to two operators at a time and is recommended for operators who have passed a Basic Operator course and have at least a further three months experience on the machine.  Although this course covers similar topics to the Basic course, it goes into a lot more detail and explores the subtle adjustments that can be made to maximise the performance and efficiency of a machine.  Key Operators are also given a higher level of access to the machine screens.  Attendees receive a Key Operator Training manual.  There are also Health & Safety and Machine tests.  All attendees receive a pass or fail grade.

Senior Operator

This course is run for up to two operators at a time.  This is recommended for experienced and skilled operators who have the aptitude and skills to perform minor fixes and detailed operator settings.  This highly practical course concentrates on practical skills and tasks that can be used to improve and maintain the performance of the machine.  Each attendee receives a simple tool kit that provides them with all the tools they need to make Senior Operator adjustments and fixes.  Attendees receive a pass / fail grade based on their ability to perform the various tasks covered on the course.

Assessment

This is a half-day session for up to two Operators at a time.  It is recommended for operators who are probably at Basic or Key level, but have not been assessed through a formal training course.  Each attendee is set a range of tasks on the machine that must be completed within certain time limits.  The trainer will assess their performance to identify if they are at Basic or Key Operator level.

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