At Kern we believe customer service is a key factor that you, our customer, identifies as a reason for selecting your supplier of both equipment and on going maintenance.
- Service contracts from single shift to 7 x 24 x 365
- Field based or site supported or a mixture to suit you
- Preventative Maintenance at a time convenient to you
- 7 x 24 x 365 Technical Support and Spare parts provision
- Service contracts that have absolutely no hidden charges.
- Customer Portal for field supported customers to view and analyse call data from our Service Management System
- Regular review meetings.
- Continuous Improvement Programmes
Third Party Product Support
Our reputation in the service arena means we are often asked if we will maintain third party equipment. There is no straight yes or no answer to this. Each case is looked at on an individual basis, we are always happy to discuss with customers the exact requirements and reach an informed decision quickly for the benefit of both Kern and client.
For more information about Kern Spares, call us on 01489 553400
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Packaging and Tracking solution delivers massive cost and efficiency savings
Introducting the Intelligent Logistics Packaging Solution, a groundbreaking combination of Kern mailing and packging innovation aimed at high volume packaging operations in the home shopping, catalogue and internet retail markets....
“Thank you for the excellent service received by Kern. From quotation to commissioning of the shrink wrapper, the project was handled very professionally, I was impressed by Marks handling of the project management and by the customer focus displayed by all Kern staff I came into contact with. The commissioning went without a hitch and the machine operated exactly as expected.” “Thank you again and I hope we can do business in the future.” Iain Jamieson E&O Laboratories
5 Sopwith Park
Hampshire PO15 5RT
9th Floor, New Zealand House,
80 Haymarket, London SW1Y 4QT
Registered in England,