Service

At Kern we believe customer service is a key factor that you, our customer, identifies as a reason for selecting your supplier of both equipment and on going maintenance. 

We offer:

• Service contracts from single shift to 7 x 24 x 365
• Field based or site supported or a mixture to suit you
• Preventative Maintenance at a time convenient to you
• 7 x 24 x 365 Technical Support and Spare parts provision
• Service contracts that have absolutely no hidden charges.
• Customer Portal for field supported customers to view and analyse call data from our Service Management System
• Regular review meetings.
• Continuous Improvement Programmes

Third Party Product Support

Our reputation in the service arena means we are often asked if we will maintain third party equipment. There is no straight yes or no answer to this. Each case is looked at on an individual basis, we are always happy to discuss with customers the exact requirements and reach an informed decision quickly for the benefit of both Kern and client. 

  

For more information about Kern Spares, call us on 01489 553400