At Kern, service is at the heart of our business.
Backed by our reputation and experience, we have developed a
unique service product which has always been focused on, and
driven by, the customer.
We make a substantial investment year on year in training and
skills to create a team which is on hand at all times. Hardware
or software, Kern or Third party systems, we provide a unique
servicing capability, which provides a service product to meet
each customer’s individual needs.
 Our
Commitment
Tailor
Made Solutions
Customer
Service and ServiceLine
A
unique service product
Focused
on, and driven by, the customer
24x7x365
parts as well as personnel
Engineers
empowered to make decisions
Quick
and effective response
Straightforward
help – fast
Top 
Simple
entry level contract
Unlimited
breakdown call contracts
Field
or site-based contracts
Variable
contracts to suit customer production demands
Mutually
agreed service level agreements
Parts
support round the clock
Technical
support to Service team 24 x 7 x 365
24
hour Duty Manager
Top
Welcome
Pack
ServiceLine – your
first call
Customer
Services Supervisor - Vicky Varley and Lisa Green
Customer
Services Administrator - Jenny Jones
Call
Handler Supervisor - Barbara Hay
Call
Handler Administrator - Sue Jewell
The
right person every time
Consistent
monitoring of customer feedback
Kern
User Group
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