Kern offers a variety of standard and tailor
made contracts. Standard contracts include technical support and
the provision of parts, and access to Kern personnel who are experienced
and empowered to make decisions.
Standard contracts can be all-inclusive, allowing the customer
to fix costs for the duration of the contact, or alternatively,
by 'menu
pricing', where the contract is set up as a basic agreement and
extras are paid for on use.
Contracts can be fully tailored to meet specific customer requirements.
For instance, a customer may wish for weekend cover, but not need
cover mid-week. In this way, Kern ensures customers do not pay
for cover they do not need.
Kern also offers technical support for customers who prefer to
provide their own frontline support.
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